What we do
- We regularly review computers, servers, and other IT equipment on monthly or weekly basis.
- We install updates to operating systems, drivers, programs…
- We make backups of the system settings.
- If necessary, we do or update the System Restore Images.
- Eliminate minor errors or problems.
Installing computers and servers
- We install programs which you need on your computers or servers.
- We connect your computer or server in your network.
- We set the necessary security mechanisms.
- We install anti-virus protection.
- We set up backups.
- We create a System Recovery Image.
- We advise you prior to important purchases.
- We advise you on computer and IT solutions for the problems you have.
- We manage your IT projects. We can coordinate your contractors work.
Remote assistance and support
- We offer assistance and support via phone or email to all IT users of our contract partners.
- We connect remotely to your computer and help you solve the problem.
IT audit support
- We offer IT assistance and support in ISO or other audits.
- We will help you prepare answers to all auditor IT questions.
- We will help you to be fully IT compliant.
- We implement your private cloud server, protect it and install the programs you need.
- We set up your private cloud storage where you can store whatever you want and in the quantities as you need.
- We install our cloud backup solution on your servers.
- We install the backup agent on your computers and/or servers.
- It takes predefined files and/or folders, deduplicates, compress, and encrypts them on predefined days and hours.
- Then transfers them to a secure vault that can be on your server or in our cloud.
- All your data will be encrypted with a strong encryption key and password that only you will know. No one will browse your data.
- Together with you we’ll regularly check the quality of backups and ensure that the data can be restored in case of catastrophe.
- We advise you how to improve safety and resilience to catastrophic events.
24 x 7 x 365 IT monitoring
- We connect your IT devices to our monitoring system which will alarm us/you in cases of malfunction or if preset parameters pass preset thresholds. You will always know the fitness of your computers, servers, printers, UPS-es, routers, WiFi access points, web pages…
- Monitoring system operates 24 hours a day, 7 days a week, 365 days a year.
- We will contact you e.g. when:
- The disk in your computer or server is almost full,
- The CPU temperature in your computer is unusually high for some time,
- The battery in the UPS is deteriorated,
- The laser printer toner is almost empty.
- Many other parameters in IT equipment have risen over their preset thresholds.
- We install a managed anti-virus program on your computers and servers.
- We will monitor attack reports from your computers and servers. If you would be a target of an infection, we’ll contact you.
- We’ll monitor if you have updated anti-virus software and if regular checks are carried out.
Computer network firewalls
- We install you a firewall for your private network which will:
- Effectively prevent hackers and bots from entering.
- Enable you to control when and for how long users on your private network can access the Internet.
- Enable you to control which pages they can access from your network.
- Enable your employees to work remotely from home or other locations via secured VPN connection. Enable your business partners to connect to your network via secured VPN connections.
- We setup a firewall for your cloud-based server.
Network intrusion detection
- We set up a network intrusion detection system which works in a combination with our firewall appliance installed on your network. Intrusion detection system will:
- Enable you to know whether you are alone on your network or you have a company of hacker or bots.
- Have a chance to defend yourself from intruders if they would attack.
- Have the opportunity to warn your customers about the intrusion and thus fulfill your obligations by the GDPR.
Network design and implementation
- We design your private computer network and implement it.
- We take care of security and protection against intrusion on your network.
- We design, implement, and secure your private WiFi network.
- In combination with the our firewall, we set up a WiFi voucher system to allow guests/employees/pupils to use your WiFi network.
Connect printers to computer network
- We connect your printers to your private computer network.
- We set user authorizations on printers.
- We can include your printers in our 24 x 7 x 365 monitoring system.
- We can web host:
- Your new or old website.
- Web applications (e.g. forum, gallery, ticketing system)
- Storage for your data.
- We develop a simple or multifunction advanced website for you.
- It’s design can be basic or fully adapted to your wishes.
Web store development
- We develop you an on-line store.
- Fill the products in it.
- We set up a payment interface to receive payments via Pay Pal and/or payments to your bank account.
- We register you a web domain with one of several hundred possible extensions.
- We manage your Instagram account or Facebook profile/page.
- We take care of regular posts.
- We take care of regular activity and presence maintenance.
Online Customer Support Systems
- We set up an on-line system for managing customer claims and/or requests, suitable for supporting business processes like:
- Customer care.
- Quote preparation for potential customers.
- Resolving customer complaints.
- Answering to customer questions.
- We can install the system on your local server or in the cloud.